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FAQ

I lost my user’s manual, where can I get one?

Can I use this on my 12 or 24 volt system?

Yes, the sensor will operate from 9 to 33 volts

The sensor is reporting a detection but I don’t see anything

Is it pointed correctly?

Think of a cone shaped light beam coming out of the sensor, much like a flashlight. If the “light” is shining on an object or part of the vehicle, then the sensor will likely pick it up. Refer to installation guide for further instructions on proper mounting position and angle (click here for installation guide download). Refer to horizontal and vertical detection patterns for the sensor (click here for detection pattern downloads). Note that the detection pattern is not flat, it may pick up objects that are located at some angle above or below the

Is there a large build-up on the face of the sensor?

Although the sensor will generally function well with some accumulation of dirt/snow/etc. , excessive build-up may cause the sensor to report a detection.

Are you using an LED display?

Is the display’s power LED red?

  • Normally, the display’s power LED is green to indicate that the display and sensor are functioning properly. If the display’s power LED turns red then the sensor is not actually reporting a detection, but is reporting a problem with one of the sensors, the cable, or the display. The display will flash an error code that indicates the type of error. Refer to display’s user’s manual for details on how to further diagnose the problem using the error codes.

Why is the PreView sensor NOT detecting an object behind the vehicle?

The ability of the sensor to detect an object depends largely on the position, size, shape, and composition of the object. A large, metal vehicle is much more likely to be detected than a small rock on the ground.

Is it pointed correctly?

Think of a cone shaped light beam coming out of the sensor, much like a flashlight. If the “light” isn’t shining on the object, then the sensor cannot see the object either. Refer to installation guide for further instructions on proper mounting position and angle (click here for installation guide download). Refer to horizontal and vertical detection patterns for the sensor (click here for detection pattern downloads).

Is the object within the range of the sensor?

The sensor is designed to detect objects within a certain range from the face of the sensor. If the object is outside this range then it will not detect the object.

Is there a large build-up on the face of the sensor?

Although the sensor will generally function well with some accumulation of dirt/snow/etc. , excessive build-up may decrease the ability of the sensor to detect objects.

Are you using an LED display?

Is the display’s power LED on?

  • If the LED is not lit up, then there is likely a problem with power. Check all connections to verify that 9 to 33V is properly connected to the input power and ground wires. If the sensor uses the reverse signal for power, then place the vehicle in reverse and check to see if the display’s power LED comes on. Consult the installation guide for further instructions on proper power connections (click here for installation guide download)
  • If all power connections are validated and the display’s power LED remains off, then there is a problem with either the sensor, display, or cable. If you have additional sensors, displays, and cables then try replacing each component, one at a time, starting with the display and ending with the cable. Each time that a component is replaced, check to see if the display’s power LED comes on.

Is the display’s power LED red?

  • Normally, the display’s power LED is green to indicate that the display and sensor are functioning properly. If the display’s power LED turns red then there is either a problem with one of the sensors, the cable, or the display. The display will flash an error code that indicates the type of error. Refer to display’s user’s manual for details on how to further diagnose the problem using the error codes.

Can I turn the display volume down or off?

It cannot be turned off, as it would take the active warning away from the safety system. However, it can be turned down. There are three volume levels, selectable by pushing the button on the front of the display.

Why does the LED next to the power button never illuminate?

It’s not actually an LED; it’s a light sensor used to dim/brighten the LEDs for better viewing in all ambient light conditions.

The detection area is more or less than what I want for my vehicle.

Each of the PreView sensors will have different detection patterns and ranges. Click here to browse the detection patterns to find which sensor has the detection pattern the best suits your specific needs. In some cases, it may be necessary to use more than one sensor to cover the desired area. Feel free to consult with a representative from Preco to help you find with sensor(s) will work best for you via email (support@preco.com), telephone +1 (208) 323-1000 or use the contact us support form.

Can I power the sensor using a battery charger?

No, the sensors should only be powered from a well regulated 9 – 33V DC power supply or battery.

I am using a display and the power LED is red?

Normally, the display’s power LED is green to indicate that the display and sensor are functioning properly. If the display’s power LED turns red then there is either a problem with one of the sensors, the cable, or the display. The display will flash an error code that indicates the type of error. Refer to your particular systems user’s manual for details on how to further diagnose the problem using the error codes.

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Dare to Compare:

It’s not even close. There is no other system proximity ranging on the market today that works as well as PreView in the heavy duty industry.

 

  Preview Ultrasonic Camera
Consistently works in severe duty applications X    
Provide driver w/ audible & visual in-cab warning X X  
Operation in extreme weather conditions X    
Support multiple inputs X   X
Compatible weather safety tool X   X
Support on-road and off-road vehicles X   X

 

The benefits, features and great versatility of Preco’s PreView technology positions it as a premier safety system for on-road, off-road use, and many non-vehicle applications.

 Please contact Preco with any questions regarding your specific safety application needs.